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For all projects, the way we work is on an hourly basis of $100/hour. This includes everything to do with the project including communication with you and your team (via phone, email and in person), project management and execution of the project deliverables.

Our payment schedule is* 50% before we begin and the remaining 50% only invoiced after goals are met from proposal.

(*Could change depending upon the project proposal)

The fixed project rate that we provide is based on our experience with this type of project and how long we expect to be able to complete the fixed scope and requirements. If the project scope or requirements change, then the project rate and schedule will be adjusted accordingly.

If the changes are significant compared to the original project then this may warrant the creation of a new project.

In general, if something is not specified within the proposal then it is not included within the project and will be charged additionally if required.

Just let us know if you have any questions or concerns about what is and what isn’t included so we can make sure expectations from both sides are crystal clear before we begin.

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We keep the majority of our project communication within our team email address of support@runningrobots.com

To keep communication clear we have found it is much more efficient to work with a single, primary contact from your organization. It is up to this single contact to provide project updates and details to the rest of your team if this is required.

Our project and contract are with you and you alone, so please do not CC us in on communication with third-parties.

If additional stakeholders will be involved in the project, please advise our team.

Before the project begins we have a combination of emails, phone calls and in person (or Skype) meetings to get everything out on the table to develop the project plan that we’ll be executing. We’ll be in touch to schedule these in.

Once the plan is rock solid and we begin working on the deliverables, we mostly communicate via email and will have a scheduled weekly or bi-weekly chat with you to let you know how we’re going, make sure everything is to schedule and make sure we have everything we need from you so we can keep moving forward.

We also provide you with project progress updates to let you know exactly how things are progressing. We book in all phone calls and meetings in advance so we can stay focused on the work we have set out to achieve.

If you need to communicate with us, the best way to do so is via a short email so we can keep all project details in writing. For anything that will take more than 5 minutes to explain or understand then, we’ll need to book a phone consultation or we can just chat at our next weekly session.

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To get started, we need a few very important things:

1. Access to all accounts associated to your digital presence. ALL ACCOUNTS 🙂
2.Your logo, brand guidelines and Goals for this project.
3. DNS Credentials (DNS settings won't be updated until launch.)

We Need All Your Content Before We Begin

Content is essential and we need to review everything that will be used in this project before we get started. This includes all of your text content, photos, products, pages and anything that will be used as part of the project.

If stock photos are to be used, then it will be up to you to purchase these. If stock photo research is required, then we will charge our hourly rate unless this has been included in the proposal.

To receive your content, we’ll connect you with a Google Drive account so you can send us all files and we can keep it all nice and organized together.

If the content is not of high enough quality, such as poorly worded pages and low-quality photos/images, then we will advise that the content is created to an appropriate standard.

If you are unable to create this content, we have photographers and copywriters that do this for you.

The project will not begin until we receive all required content and this content is organized clearly.

Logo & Brand Guidelines

We strongly believe in a consistent and coherent brand that extends through all business interactions. To achieve this, it’s important that we have access to your established brand identity before we start working.

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As we are working on the project, you may notice the pageviews or increase in customer traffic to your site. Sometimes the changes we make take effect instantly and customers will start pouring in. When this happens please feel free to let us know. We like hearing when customers notice these changes instantly. On the other hand, some of the changes we make could take weeks or months to gain PageRank so please be patient in these instances.

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Once the project deliverables and goals have been met and the final invoice is paid we will deliver all of the items included as part of the project to you.

Once the project is complete, any and all additional work will have to be booked in as a new project and charged accordingly.

Then we celebrate the project success! We’ve love to get your feedback and a testimonial from you at this point so we can share the success of your project via our website.

We provide a courtesy follow up 30 days and 90 days after the project is complete.

Once the project is complete, we only work with clients that are on a website or SEO or SEM care plans and we do not do small one-off changes or website alterations. We are happy to refer you to other business that specializes in this kind of small change and do an excellent job at delivering.

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Something we are very passionate about is providing ongoing results and benefits to our clients – this is the key goal of our business and our care plans are designed to do just that.

Each care plan includes different specifics so please refer to your plan details to know what is included.

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We aim to make your project experience as effective and enjoyable as possible so we can continue to have a great business relationship. If at any time you are unsure of what is happening with our project or you just want to give us some feedback, we would love to hear from you. We’re excited to begin working with you!